Shipping & Returns

Shipping

Spain: Free shipping on all orders over € 24 to Spain and Portugal (ex. Balearic Islands, Ceuta, Melilla, Canary Islands and Portuguese Islands). Orders to peninsula Spain less than € 24 will have a fixed shipping cost of € 4.99 + VAT applicable in Spain.

For the Balearic Islands, Ceuta, Melilla, Canary Islands and Portuguese Islands, the shipping costs will be indicated when placing the order and in advance of its confirmation. THE PRICES DO NOT INCLUDE SHIPPING COSTS OR FEES, THESE WILL BE CHARGED BY THE CUSTOMER.

European Union and rest of the world: For both European and non-European countries, shipping costs depend on the country of delivery and this will be announced before payment confirmation. We will progressively add countries. At the moment delivery is limited to those indicated.

 

Delivery term

Spain and Portugal: If the delivery address is in Spain (peninsula) or Portugal, the order will be delivered in a maximum of approximately 96 working hours, with the exception of the Balearic Islands, the Canary Islands, Ceuta, Melilla, Madeira and Azores where it will be delivered in a maximum of 10 business days approximately.

Rest of European Union: (now not available) For European Union countries, delivery will be made in a maximum of approximately 10 business days.

Rest of the world: (currently not available) For countries that do not belong to the European Union, delivery will take between 6-12 business days approximately. * Transit time to the Customs office of destination. Orders received during the weekend or holidays will be processed during the next business day. The packages will be sent through our transport agency, this being the only way of shipping and delivery to post office boxes is not possible.

 

Returns & Exchanges

The Garbep S.A. Online store it works with the return and exchange policy indicated below. This policy can only be applied to a product purchased in the Garbep S.A. Online store.

No changes or refunds can be made at any of the Garbep S.A. distributors. If you wish to exchange your item for an alternative one, we suggest that you return it and purchase the new item separately.

The return of the product must be made within a maximum period of 30 days from the date of receipt.

 

To return a product

Contact our Customer Service department to manage the return. You can do so by sending an email to info@lanco-toys.es. The hours of operation are from Monday to Friday from 9:00 a.m. to 3:00 p.m. (GMT + 1).

Ask our Customer Service department for the return within 30 days from the date of receipt, the shipment will be borne by the Customer, and you will not be able to claim a refund of the amount of the transport used by the Customer to make the return.

The product must be returned in the same conditions and packaging in which it was received. If you no longer have the original packaging, you must replace it with one of similar sizes and capacities.

After receiving the products in our warehouse and verifying that they are in correct condition, we will pay you the amount paid for the product within 10 business days, in the same way in which you made the purchase.

For more information or any clarification in relation to the policy of exchanges and returns, please contact our Customer Service department through the email or telephone number indicated above.