Identifying data

The owner company of www.lanco-toys.es is Garbep, SA., CIF A08080921, whose registered office is at Sant Just Desvern Barcelona, Isaac Peral, 6, filed in the Mercantile Registry of BARCELONA. Email info@lanco-toys.es, contact telephone number: (+34) 933 718 111.

Purchasing Policy

At Garbep S.A. we want to offer you a fabulous online shopping experience.

Any person of legal age can legally place an order (hereinafter, the CUSTOMER).

1. Price

Prices in the Europe area (countries belonging to the EU) include VAT applicable in Spain. Prices outside the Europe area (non-EEC countries), do not include VAT. Prices do not include shipping costs, fees or duties.

2. Shipping

Spain and Portugal: Free shipping on all orders over € 24 to Spain and Portugal (ex. The Balearic Islands,Ceuta, Melilla and the Canary Islands, and all Portuguese islands). Orders to peninsula Spain less than € 24 will have a fixed shipping cost of € 4.99 + VAT.

For the Balearic Islands, Ceuta, Melilla, and the Canary Islands, the shipping costs will be indicated when making the order and in advance of its confirmation. PRICES DO NOT INCLUDE SHIPPING COSTS OR FEES, THEY WILL BE CHARGED BY THE CLIENT.

European Union and Rest of the world: For both European and non-European countries shipping costs depend on the country of delivery and this will be announced before the Payment confirmation. We will progressively add countries. At the moment it is limited delivery to those indicated.

3. Delivery time

Spain and Portugal: If the delivery address is in Spain (peninsula) or Portugal, the order will be delivered approximately of 96 working hours, with except for the Balearic Islands, the Canary Islands, Ceuta, Melilla, Madeira, and Azores where it will be delivered in a maximum of 10 business days approximately.

European Union: For European Union countries, delivery will be made at a maximum approximately 10 business days.

Rest of the world: For countries outside the European Union, delivery is it will take between 6-12 business days approximately. * Transit time to Customs of destiny. Orders received during the weekend or holidays will be processed during the next business day. Packages will be shipped via our transport agency, this being the only way of shipping and it is not possible to deliver to post office boxes.

4. We will keep you informed

After making your purchase you will receive an email with the confirmation of your order. In case of having special requirements such as leaving  the package at reception, delivery time specific, etc., you can indicate it with a comment when placing the order in the field “Remarks” and we will transfer it to the carrier.

The delivery is considered made from the moment the product is made available to the Customer. by the carrier and the recipient signs the delivery receipt. It corresponds to the addressee verifying the products upon receipt of the same and exposing all the exceptions and claims that may be justified on the delivery note. An order can be canceled due to lack of stock, which will generate a refund of the order amount

5. Exchanges and returns

The Garbep S.A. online store works with the policy of exchanges and returns that below is indicated. This policy can only be applied to a product purchased from the Online store of Garbep S.A.

No changes or refunds can be made at any of Garbep’s distributors. If you wish to exchange your item for an alternative one, we suggest you return it and purchase the new item separately.

The return of the product must be made within a maximum period of 30 days from the date of reception.

6. To return a product

Contact our Customer Service department to manage the return.

You can do so by sending an email to info@lanco-toys.es. The schedule of attention is from Monday to Friday from 9:00 a.m. to 3:00 p.m. (GMT + 1).

You must apply the return within the following 30 days from the purchase date, the return costs will run by your own. If the client does it by his means, he will not be able to claim the refund of the amount of transport used by the customer to make the return.

The product must be returned in the same conditions and packaging in which it was received.

If you no longer have the original packaging, you must replace it with one of similar measures and capacities. Upon receipt of the products in our warehouse and verify that it is in correct conditions, we will refund the amount paid for the product within 10 business days, in the same way, you made the purchase.

For more information or any clarification in relation to the policy of changes and returns, you can contact with our Customer Support department through the email previously indicated.

7. Payment methods

Garbep S.A. will only accept payment by credit or debit card. The money will be taken online, in other words in real time, through the payment gateway of the bank, once it has been established that the data are correct.